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Client Feedback...
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As well as receiving some great feedback from clients we have
also been featured in The Times, Daily Telegraph and The Independent. On this page we feature a range of comments made by our
clients. If you would like to send
us your feedback please click here to fill in our feedback form.
How our clients rate us? (statistics starting from
24th February 2010, updated 12th March 2010)
Our service: Excellent: 85% Good:
15% Average: 0% Poor: 0%
Terrible: 0%
Would you book with us again? Yes: 100%
No: 0%
Would you recommend us? Yes: 100% No: 0%
Client feedback in more detail...
Sweden - feedback received from client via email, February
2010
[Why you would recommend us]: Very professional, friendly and you did what
you said you would do. also received tickets earlier than with other
travel agents. [Comments regarding our service] As above, cannot find a
fault
South Caribbean Cruise (Celebrity Cruises) - feedback
received from client via email, March
2010
[Why you would recommend us]: Excellent service from staff with great
product knowledge and people skills - well done!!
Tenerife - feedback received from client via email, March 2010
[Why you would recommend us]: Reliable information. Thank you for
arranging wine for my wife's 70th Birthday.
Barbados - feedback received from client via email, February
2010
[Why you would recommend us]: Excellent personal service...we appreciate the
efforts you put in to satisfy our every need. Carrier were
excellent...from the moment they met us airside to wishing us a farewell they
met our every need, quickly and efficiently.
Africa - feedback received from client via email, February
2010
[Why you would recommend us]: Your expertise...because you are not tied to a
tour operator you can tailor make our holiday to suit our
requirements...Everything, flights, transfers, tours, hotels went without a
hitch.
Gran Canaria - feedback received from client via email, February
2010
Yet another winter break in the Canaries, but our first visit to Gran Canaria
which soon became our favourite island. Our Classic Collection rep, John,
was very knowledgeable and our VIP minibus island tour should be a "must" for
all visitors. The H10 Playa Meloneras Hotel provided us with a good variable
menu, excellent and pleasant service and good entertainment. Our only
criticism was in respect of maintenance of lifts (several out of order) and
certain electrical items. [Suggestions for our service]: How can you improve on
perfection.
Mauritius - feedback received from client via email, February
2010
We're really glad you recommended the Shandrani in the south of Mauritius -
it is really excellent in every respect. Le Mauricia in Grand Baie was pretty
good but the drinks included in the package were only average & the service
could be slow.
I don't feel that you could have done any more & will not
hesitate to recommend you to others (as I have done already).
Ice Hotel, Sweden - feedback received from client via
email, February 2010
I would like to say how organised my trip to the Nordic Lights Hotel & Ice Hotel
was. All travel & accommodation were exceptional. All documentation provided by
Robert Broad was helpful & informative.
P&O Caribbean Cruise - feedback received from
client via email, February 2010
We had a lovely 2 weeks aboard the P&O ship Oceana.
Oceana is known as the fun cruise ship and I can see why. The ship is beautiful
and the services are first rate. We joined the ship in Acapulco, travelled down
the Pacific coast line and through the Panama Canal into the Caribbean. The
highlights were the cliff divers and the Panama Canal, but on the 2 day sea time
out of Panama we were treated to a 2-3 hour spectacle by 2 pods of dolphins and
sea birds as they hunted and played alongside the ship ... there was certainly
no need to go on a dolphin watch after that. The weather was very good & hot,
with temperatures every morning starting at 27 deg at 0700hrs ... and got
hotter. The 'Footlight' entrtainers (singing & dancing) are of a very very high
standard and they performed a number of different shows during the 2 weeks.
Whilst we were in St Lucia there were 3 other cruise ships, one being Oriana. We
had a 'sail off' with the Oriana, which is flag waving and singing. It was a lot
of fun and the passengers on the other 2 ships did not seem to understand what
was going on. The food in the restaurants was first class .... yes, we need to
shed a few pounds. There were a couple of niggles:
1. When we arrived, we passed through the security checks but then found
ourselves in the Atrium with no guidance on what to do next. As first time
cruisers, and having been up for nearly 24 hours (14 hour flight) this was
disappointing.
2. We were given forms early on to fill in for getting luggage labelled for
leaving the ship, along with Immigration forms for disembarking in Barbados, but
we were not given any details until the last night on how we could organise our
last day. We were offered trips to go on, but no guidance on what was to happen
to us during the day. This was important as we had to leave our cabin by 0900hrs
but were not taken to the airport until 1445hrs.
Those 2 niggles aside, we found everything worked like
clockwork. Would we cruise again ..... most certainly
Bermuda -
feedback received via email, January 2010
We stayed at Cambridge Beaches from 26 Dec to 2
Jan 2010. The restaurant, food and service was very good and the room was very
spacious with a beautiful view. The grounds were lovely with several beaches
surrounding the hotel. However, in our opinion, housekeeping, who we had to
contact on three occasions, left quite a bit to be desired. We did not think the
room was as clean as it should have been for a hotel of this standard, and we
felt the room should have been checked after servicing to maintain standards.
However, we did enjoy our stay and Bermuda is still a very beautiful island.
We were very pleased with the service we received from Kirsty in particular
and would definitely contact Robert Broad again when we are thinking of our next
holiday.
Thailand & Malaysia - feedback received via
email, November 2009
Thanks to all at Robert Broads for arranging flights
to Phuket and Singapore, for Singapore transfers and accommodation, and airport
transfers to and from Heathrow. Everything you arranged for us was of the
highest quality and went without a hitch. The Marina Mandarin Hotel in Singapore
was a particular highlight with excellent location, service and comfort. Thanks
again.
Jordan - feedback received via email, November 2009
Very good Tour. We were pleased to be warned about how
expensive Jordan was because we were still shocked at the prices in the Dead Sea
Resort. Excellent service on return flight booking it made the difference to
have the express service, well done.
Jordan - feedback received via email, November 2009
We had an amazing holiday and Petra was even more stunning than I hoped it would
be. We have never been on this sort of accompanied tour before and the
organisation was impressive. Whisked through airports, luggage always with us,
we had nothing at all to worry about. Our guide, Ramzi Samawi, was the icing on
the cake-an expert in almost everything (especially geology) who made sure all
in our party had a good time (we did have a couple of ladies who were quite
immobile and he made sure they got as much from the trip as possible) Well done
to all concerned and let the Jordanians have the feedback too.
Feedback received via email, October 2009
Nathan was fantastic and a great help when we booked the holiday. The
Intercontinental Hotel was an excellent hotel, staff really friendly and food
lovely. Would definitely recommend if you want some where very hot and sunny and
relaxing.
Feedback received via email, October 2009
An excellent holiday. Great hotels and good locations. I Can't really make a
comment about the tour operator as we were fly-drive on our own. All
arrangements were spot on and we had no need to contact them. All Helen needs to
do next time is fix the weather for us. Everything was handled perfectly. Cannot
think of think else that could be done.
Feedback received via email, October 2009
The whole holiday ran very smoothly. The Tour Guide and Driver were excellent
and did everything they could to make the trip as enjoyable as possible, above
and beyond what was expected of them.
Ice Hotel, Sweden - feedback received via email, October 2009
Thoroughly enjoyable - cant understand why Stockholm isnt on more people's
radar. Vasa museum - tremendous one of the most unique and evocative we've ever
visited. One tip take a warm coat as although the sun shone every day it was
considerably colder than the U.K. in October. Excellent service throughout -
many thanks Katherine. I think I may be already signed up for the eNewsletter
but have enclosed my e mail in case I'm not.
Bermuda - feedback received via email, October 2009
From the moment we left Gatwick until our return we were very impressed with the
smooth running of the operation and the superb quality of the Royal Palms hotel.
As you know we were upgraded to a suite as there was a concern about nearby
building works .We were most impressed that this fact was picked up by the tour
operator before our departure. All in all this was a superb holiday. Our thanks
to Robert Broad Travel.
Dubrovnik - feedback received via email, September 2009
Thankyou Dave for excellent customer service, I will recommend Robert Broad
to anyone looking to get married in Dubrovnik!
Italian Formula One Grand Prix - feedback
received by email, September 2009
Everything was 1st class, had a great time at Monza and cant wait to go
again
Sicily - feedback received by email, September
2009
A very enjoyable holiday. The hotel, Lido
Caparena in Taormina Mare, Sicily was of a very good standard, one of the best
we have stayed in, despite reservations being close to a railway line (50 metres).
(The line was of no consequence, trains running maybe half hourly if that. If
fact we found it rather fascinating!) The outdoor swimming pool was heated and
we were provided with free towels. Food was good, and we had a beautiful view
towards the sea from our balcony. (Definitely have a room with balcony/seaview
because rooms at the front would be noisy because of the main road). Lisa
emailed the hotel to ensure that we had two adjoining rooms. The staff at the
hotel were very efficient and helpful. Thank you Lisa for all your help, time
and advice. [Suggestions for our service:] None. Your service was of the
usual high standard and we will definitely carry on booking holidays with you.
US Tennis Open, New York - feedback received by email,
September 2009
Broadway plaza hotel was comfortable friendly
and quiet, good value for money, but the area immediately in the vicinity lacked
facilities, eg restaurants. Didn't matter to us, but some people might not like
it. US Open tickets were good, we had a great week.
F eedback received by email,
September 2009
From start to finish the planning was made easy, any changes we needed were
done all within our specified price range. The location of our hotel was in the
perfect spot for travel to main sites. Overall we were very happy with the
service provided and will definitely use Robert Broad Travel again to plan
future holidays.
France - feedback received by email, August
2009
The Seine Cruise you organised for us with VFB
Holidays and operated by Croisi-Europe really was excellent and appeared much
better value than offerings from other companies. Apart from the meal on the
first evening, which was a bit basic, food on the Rone Princesse shio was really
excellent, with a generous breakfast buffet each morning and 3 or 4 course
lunches and dinners. For a smallish river boat, our cabin was surprisingly
spacious, with a large window giving extensive views of the passing scene. Our
tour manager from VFB, Garry Smith deserves a pat on the back for excellent
service, going out of this way to ensure we were well looked after. All in all
it was a delightful holiday rounded off with a visit ot an interesting museum on
the way back to the Gare du Nord in Paris. One improvement that VFB could make
would be to send clients on a later train from London and avoid the two hour
drive round Paris. Crosisi Europe boats are not ready for boarding until 6 pm,
so our coach driver spent two hours + showing us the sights of Paris. I
appreciate that first time visitors to Paris might enjoy this tour but for many
of us, who had travelled by train to London and then on to Paris, all we wanted
was to sit down with a cup of coffee and visit a toilet - neither of which was
possible. Instead, we spent most of two hours sitting in afternoon traffic jams
in central Paris. At least on the way back, having met Garry Smith the tour
manger, he was able to tell us there would be toilets at the museum we were
visiting and we had time to squeeze in a quick mid morning dup of coffee.
Otherwise, the arrangements were so good we see no need or room for improvement.
Feedback received by email, August 2009
Went like clockwork. Excellent tour guide - extremely helpful; efficient;
and always available.
Feedback received by email, July 2009
First class nothing left to chance excellent
rep
Feedback received by email, July 2009
The whole trip was excellent. I have to point out that Sandra looked after
everyone very well. No doubt others may have mentioned it, one of the travellers
cut his leg, Sandra stayed I understand throughout a long late visit at the
hospital. She was very helpfull throughout the visit, beyond the call of duty.
She also commentated on various things and kept us well informed. The hotel was
fine and the breakfasts good. Something for everyone.
South Africa - feedback received from client via email,
July 2009
Having been invited to a wedding (and the rugby) in Pretoria we decided to make
a holiday of it and see what else South Africa had to offer. With my "Rough
Guide" to hand I started surfing the net for flights and information and came
across Robert Broad Travel. I rang RBT and contacted Nathan asking his advice
who then put together an itinerary for us.
The wedding was incredible, the rugby was great, even though we
lost, and after four days of partying with our offspring, we set off for the
Madikwe Game Reserve, staying at the Impodimo Game Lodge which was superb. We
were lucky enough to see the big 5 and more, the highlight of our stay being a
wild elephant visiting our swimming pool to drink (and I got the photo too!!!).
Off then to Port Elizabeth where our car was delivered to our
hotel for our drive along the Garden Route to Knysna, where we visited the
elephant rescue centre to ride on and walk with the elephants. We also watched
the 3rd rugby test in Knysna!!! We stayed at Lake Pleasant Living for our next
three nights with wonderful views over the lake and the friendliest staff we
encountered throughout our entire trip.
Dropping the car off at George airport we then flew to Cape Town
for the last leg of our travels, taking ourselves off on the local train along
the coast to Simonstown, jumping on and off to eat fresh linefish for lunch. We
stayed at The Portswood on the V&A Waterfront which was convenient for strolling
back after watching the sun go down over the Atlantic and making a brilliant
ending to our South African adventure. Thank you Nathan for the excellent
arrangements, we had a wonderful trip.
It would be hard to improve such an excellent service, just keep doing what
you're doing.
Feedback received by email, July 2009
Fantastic, everything you said you would do was done, with no fuss. Excellent
service & very good value for money.
Feedback received by email, July 2009
Interlaken was perfect for our needs.Great transport and location.Hotel
Carlton-Europe was clean,friendly and extremely well run.Food and service
excellent.Inghams did their usual good work.Overall 10/10.Thanks.
Bruges, Belguim - feedback received from client via email,
June 2009
We would have liked to rate Kirker 'Very Good' but the option isn't there so
'Good' will have to do. Brugge was fantastic for us and the hotel super, if
slightly expensive (£4 for a cup of tea), with helpful staff - especially when
the lift broke down briefly with us in it !. However, being novices on the
Eurostar, we could have used a little more instruction regarding the train
interchanges at Bussels, e.g. the two names - midi and zuid - for the same
station was a bit of a worry.
Oman, Al Bustan - feedback received from client via email,
June 2009
Brilliant holiday. Our 2nd visit to Oman and the Al Bustan Palace hotel. We
wanted to go to guaranteed sunshine and to see how the hotel looked after it's
recent multi million pound facelift. We weren't disappointed in either. Very
high temperatures and cloudless skies although we did appreciate the cool sea
breeze when it came. Great meet and greet plus hotel transfer service (We were
let down last time with a previous tour operator). We felt very special with the
treatment we received.
We had two disappointments with our stay
(clearly no fault of RBT as it was our specific choice of hotel). Firstly, the
fact that due to only a small number of guests staying at the hotel, the evening
buffet service had been withdrawn and the breakfast buffet became more depleted
each day. The second matter was that the small beach bar that had previously
been at the hotel had disappeared as part of the facelift. This had been really
nice to use during the very hot mid-day period as it was good to take a break
and chat with other guests over a drink. Our opinions on both these items were
shared by several of the other guests we spoke to, who had also stayed there
previously. This should not however, deter anyone from booking this hotel as it
is superb. The infinity pool is fantastic and the new gym is very well equipped
- yes we did use it despite the heat !! For anyone considering Oman as a holiday
destination, they should take the plunge and book it (with RBT of course). The
country is very clean, it's people are very hospitable, charming and sincere and
there are some great trips to go on if you've still got any energy.
Suggestions to improve our service - Not sure what
else you can do. However to maintain the level you've reached will be some
achievemnet in itself.
Hurtigruten Cruise - feedback
received from client via email, June 2009
Many cruise lines visit the Norwegian Fiords but only Hurtigruten
reaches the parts other ships do not reach. The 12 day Bergen – Kirkenes –
Bergen trip goes well beyond the Arctic Circle. Among excursions offered are
visits to the North Cape, Trondheim and Gerainger, and you can even attend a
midnight concert in Tromso Cathedral in broad daylight!. This is not your
all-singing-all-dancing, black-tie, cruise. The eleven ships in the line are
working coastal steam package vessels calling daily at over 25 ports around the
clock, carrying cars, post and local passengers as well as providing very
comfortable accommodation for the full cruise passenger. Extend your tour with
a couple of days in Bergen before or after the cruise and you will really
experience the Land of the Midnight Sun.
Thanks to Alan and Nathan for the excellent arrangements.
Bermuda Holiday - feedback received
from client via email, June 2009
Well, as predicted in our last feedback, we returned to
Bermuda in May. As always the arrangements made by Robert Broad Travel were
immaculate and went like clockwork. We returned to the Royal Palms Hotel and
they made a big fuss of us as returning guests. Bermuda was even more beautiful
in May than in October with an abundance of beautiful flowers and trees.
Monaco Grand Prix - feedback received
from client via email, May 2009
The holiday was everything that we could have wished for and more.The
arrangements by Robert Broad ran exactly as planned down to the smallest
detail.We will definately book with you again and for a motor racing holiday we
would'nt even consider another agent.Many thanks for making it a stress free
experience !!
Jordan Tour - feedback received from
client via email, May 2009
A very enjoyabale holiday and accompanied by our excellent guide
Soffian. Hotels - The Beit Zamman near Petra was disappointing. The bedroom was
very nice but the en suite was shabby - the shower screen did not fit properly
and the trim was falling off - hence the floor flooded after each shower. There
was also black in the grout/mastik. The food was average and alcohol very
highly priced for small measures. Obviously when wine etc is so highly priced
you have the choice of not ordering any and we did just that as did many others
on the tour. However after one visit to Petra we went to the Crowne Plaza for a
drink and that was much better value plus there were stunning views from the
hotel and this is what we felt our hotel lacked. However, the staff at our
hotel couldn't have been more helpful. The Kempinski on the Dead Sea is a
beautiful hotel but with food and drink so very very expensive we spent more in
those 2days/1 night than we had the rest of the holiday. We were very pleased
we had not extended our stay.
The whole organisation of the holiday was very well done.
Our comments - We have now changed
the hotel that we use from the Beit Zamman to the Crowne Plaza for all future
trips we sell to Jordan.
Jordan Tour - feedback received from
client via email, May 2009
My daughter and I cannot express enough how much we appreciated
the excellent service we received from the minute we landed at Amman. The
Jordanian's are delightful people and couldn't have been more helpful. The tour
as organised by Dave Archer was perfect and we are very glad we chose to spend
three days in Petra. The hotel Taybet Zamen was excellent also. We would like
to make a special mention of our guide Wasef Kamel whose patience, sense of
humour and knowledge made the trip perfect. We would certainly appreciate it if
you would pass these comments on to the company in Jordan.
Cricket, West Indies cruise holiday -
feedback received from client via email, May 2009
Our holiday was a great success. We were 100% satisfied with the
service we got from RBT. Dave Archer was always available, listened carefully to
our queries and responded brilliantly. We have no hesitation in recommending the
company.
Malaysian Formula One1 Grand Prix -
feedback received from client via email, April 2009
Travel arrangements brilliant all went to plan. Hotels both good, Equatorial's
public rooms and restaurants great but room a bit dingy. The Beach Resort was
the reverse, food not too bad but room fantastic with ocean views, I think we
were upgraded. Really enjoyed tours and grand prix. Pangkor is beautiful.
Hotel staff very friendly and helpful. Just to say thanks again for your help.
Malawi flight booking - feedback
received from client via email, April 2009
We only booked our flights to Malawi as we were visiting our son but help and
advice from Nathan were excellent and the flights perfect.
Venice holiday - feedback received
from client via email, April 2009
Our first visit to Venice. Laissidi Palace very good and comfortable. We were
well looked after. Travel arrangements from Marco Polo to the hotel immaculate.
Weather was stunning - hot and sunny all the time of our stay. Complimentary
vouchers very useful. A very memorable mini holiday , thanks, Nathan
Bermuda - feedback received from
client via email, March 2009
Many thanks to Kirsty for mentioning Grotto Bay Resort - we loved every aspect
of it! We arranged the week at last minute and the service from Kirsty was so
good we felt we were dealing face to face rather than at a distance of some 200
miles.
Ski Holiday - feedback received
from client via email, March 2009
The Hotel Val Chaviere in Val Thorens was excellent. The staff were very
friendly and our party were made to feel at home. The position of the hotel for
the slopes and town centre could not have been better, you could literally ski
in and out of the hotel. Was not very impressed with the Inghams Ski Reps, they
could have made themselves more known. We had all been skiing before but if it
was your first time more help and advise would have been needed. All in all we
had a great time and would go back again.
Sweden, Ice Hotel holiday - feedback
received via email, March 2009
The Icehotel was amazing. It was a truly unique experience. The arrangements
were well executed so thank you to you for that. I would recommend both it and
your services. The whole service was excellent.
Sweden, Ice Hotel holiday - feedback
received via email, February 2009
Just returned from the ice hotel. All I can say is "Wow! what a holiday". It was
an experience like no other. The first night we stayed in an ice room,
incidentally, I slept like a log, then the remainder of the holiday in warm
accommodation. The staff were very helpful and always polite and spoke really
good English. We went on the reindeer safari, snowmobile ride to see the
northern lights and a dog sled ride. The guides were very knowledgeable and was
always ready with an answer to any questions that was fired at them. We sampled
the local food, reindeer, moose and salmon which was always cooked to
perfection. My only disappointment was that when we went on the snowmobile trek
in search of the northern lights, we didn't see any, but after a dish of moose
stew, a cup of ligonberry juice and a slice of cake it didn't seem to matter
that the northern lights were being a bit elusive. We did see a glimpse of them
another night, albeit a green light in the sky for a few minutes, With the
temperatures between -5c to -15c we definitely needed the ski suits that were
supplied. I would recommend that you take advantage of the ski suit and boots
supplied. Glad of them on the dog sled and snowmobile. We really enjoyed
ourselves and couldn't begin to describe how privledged we felt in being there.
I was surprised to learn that there wasn't a bureau de change at the ice hotel
complex. The nearest bank was in Kiruna 20k away. Direct flights may be an
advantage if this is at all possible too.This was only minor blip and I can only
thank you for being so helpful in booking our tours and making our holiday go
without a hitch.
New York - feedback received from client via email,
February 2009:
Excellent service from Nathan Collins. He organised everything
for us. The hotel in New York was fantastic and the holiday was an excellent
surprise for my husband's 30th Birthday. Thank you for all your help.
Sweden, Ice Hotel
holiday
- feedback received from client via email,
February 2009:
One of the most fantastic experiences of our lives! The Icehotel is wonderful
and the staff were brilliant! Perhaps you could warn people quite how expensive
the restaurant is! Our comments - We
have included details on what to expect with regards to costs in resort in our
updated information booklet, provided exclusively to our clients and written by
Kirsty in our office who has visited the Ice Hotel twice.
Madeira holiday,
feedback received from client via email,
February 2009:
We missed the English snow and had a glorious week in Madeira,
staying at the Cliff Bay Hotel, Funchal, and strongly recommend it for comfort
and reliability. The booking was made through Classic Collection Holidays;
flights and transfers were trouble-free. Thanks to Helen for the arrangements.
Fuerteventura - feedback received from client via email,
February 2009:
Just a note to say we enjoyed our holiday in Fuertenventura and your
recommendation was superb. The hotel excelled our expectations and nothing
was too much trouble, HIGHLY RECOMMENDED and we will return. Also the transport
to and from the airport was prompt and allowed us to start our holiday the
moment we left the front door! From both myself and Clare a big thank you for
organising a superb holiday and knowing YOU and Robert Broad travel ensured we
had a trouble free holiday.
India flights - feedback received from client via email,
January 2009:
We only booked flights to India via yourselves as our accommodation was with
relatives. It was reassuring to know that bookings had been made by
"professionals", as we are infrequent fliers and this was our first trip outside
Europe. Holiday was a great success.
Ice Hotel holiday, Sweden - feedback received from client via email,
January 2009:
We had a fantastic time, well organized. Certainly would recommend the trip with
excursions of the husky trip and night snowmobile search for northern lights -
highlights for me.
Feedback received from client via email
December 2008:
We had a fantastic time and everything went to plan. The service we received
all along from Helen and latterly also from Kirstie was great. They were both
really helpful, friendly and informative. We would definitely recommend Robert
Broad. It just shows how much better the personally service you receive from a
company your size is compared to the large, faceless travel companies.
India holiday - feedback received from client via email,
November 2009:
Great holiday made even better by the seamless organisation in India.
Feedback received from client via email
November 2008:
We would like to thank everyone at Robert Broad Travel for arranging a fantastic
holiday for us. Everything went very smoothly, and we didn't have to think
about anything, you did it all! We were pleased with the upgrades you arranged
at very reasonable rates, with the flights, the hotel, the transfers...it was
all so effortless. We have visited Bermuda before but this was the first time
we arranged it through a Travel Agent, and we will never make our own
arrangements again. You even arranged our Executive Lounge at Gatwick and an
overnight stay in the Sofitel at Gatwick. With everything paid up front and all
the simple documentation in our hands, we could just relax. From the pleasant
telephone manner when we contacted you to the "apple-pie order" of the documents
and travel arrangements, we couldn't have been more pleased. The Royal Palms
Hotel in Bermuda was exquisite, so friendly with personal attention. Thank you
for recommending an upgrade to a mini-suite, that made a real difference. I
think you've got the picture. We want to give you a HUGE thank you. We plan to
return to Bermuda in May and we will definitely be making our arrangements
through Robert Broad Travel
Music Tour, feedback received via email October 2008
We took the four day Escorted Opera Holiday "La Fenice Venice" organised by
Kirker. All travel, transfer and hotel arrangements were excellent and our
walking tour guide Dr. Thomas Tuohy's immense knowledge of Italian Renaissance
Art was greatly appreciated.
Bermuda holiday, feedback received August
2008
We have had a fantastic holiday - relaxing for us and fun for our 10 year old
daughter who just loved the warm sea and the fish. We last visited Bermuda 13
years ago on our honeymoon and loved it and returning this time with our
daughter we were not disappointed. Kirsty's advice to choose the Pompano Beach
Hotel was spot on - can't fault the quality of service or friendliness. As a
fairly small hotel they get to know you and nothing is too much trouble for the
staff - whether it's shuttling you to the ferry or bus stops or dealing with
hairdryers that won't work - any little thing was quickly and courteously dealt
with.
We found the food to be excellent - good choice of menu in the Cedar Room
which changes nightly - and they were happy for our daughter to mix and match
courses off the main and children's menus.
Charging drinks, food bus tokens etc to the room was really useful - our
daughter loved being able to get a drink from the beach bar without money (we
now need to remind her that things do cost money!).
All in all a lovely, relaxing beach holiday with no hassle anywhere along the
line.
Thanks for your help in arranging it.
Puccini Opera Festival tour, feedback received August
2008
Absolutely brilliant, excellent family run hotel, amazing tour manager,
fantastic time, thank you. As I live far away and mainly dealt with you by
phone and letter - your service was the best I have ever encountered - thank
you.
Switzerland holiday, feedback received July
2008
We have just returned from a week in Switzerland. We were very pleased with our
hotel and transfers from airport to resort. Cleanliness and fool at the hotel
were great. Thank you Robert Broad for for arranging our holiday. It is the
first time we have used you and will definitely do so again.
Dubai holiday, staying at the Madinat Dar al Masyaf, feedback received
July 2008
Dar al Masyraf in Dubai. Superb accommodation, facilities and service. Location
was excellent too - beautiful beahk right outside villa room. Lots of different
restaurant options within the resort. Abra boats particularly enjoyable to use
to get from A to B within the resort. Only downside was that the weather was too
hot and steamy to spend time outdoors other than getting quickly to and from
air-conditioned buildings. Would definitely come back for a week at another time
of year. Malls and markets good.
feedback received July 2008
Fabulous resort, hotel a bit 'faded splendour' but very pleasant. Hated flying
with Ryanair - even though we had paid for priority boarding so had everyone
else, and then everyone piles onto the bus and it is a bun-fight to get seats,
dreadful experience. Apart from Ryanair everything else was superb.
Group holiday to Switlzerland, feedback received June 2008, booked by Alan
Organising a holiday for a group of 40 can be daunting but thanks to you
everything went smoothly. There were no problems and everyone had a wonderful
time. Thank you all very much.
Safari to Kenya, feedback received June 2008, booked by Nathan
We had a magical holiday comprising a safari and coastal stay in Kenya. The Il
Moran camp was amazing and the service incredible and the same went for the
Diani Reef - just perfect! The service we received by Nathan was excellent.
Bermuda holiday, feedback received June 2008
Bermuda as promised was a paradise, Pompano Beach ideal, it's own beach, so only
travel required was sightseeing. It is some way from the main road but the hotel
ran you to nearest bus stop or ferry point on demand, willingly, you were not
made to feel like it was a chore. The roads are very busy, bus and ferry
services are great with no need to hire scooters and probably best advised to
avoid with roads so busy, although they do drive on the left. Americans have a
real problem! and regularly have accidents. All drinks, lunches and hire of
kayaks, snorkels etc. are signed to the room and service charge added, therefore
no cash needed in hotel, and no need to worry about tipping. Very friendly staff
you feel like part of an extended family. Food was wonderful with good choice.
Rooms very comfortable everyone with a view, air conditioned, and welcoming
bottle of wine in the fridge!! You really can walk out to the reef and the fish
visible just with goggles is amazing. Great service all done over the phone,
brilliant.
Monaco Grand Prix, feedback received June 2008
We had a wonderful time, everything went very well, and my husband thoroughly
enjoyed his surprise break. His only disappointment was that Ferrari did not win
the Grand Prix.
Europa Park, Germany, feedback received June 2008
3rd time at Europa Park and have enjoyed it everytime.
Malta holiday, feedback received June 2008
Very good especially we had the room requested at the waterfront hotel Malta.
feedback received June 2008
An amazing holiday we will remember for a long time
Sorrento Holiday, feedback received May 2008, booked by Nathan
All arrangements ran very smoothly. Our hotel room was superb - exactly as
requested (Classic Collection). Both airline (Thompsonfly) and the hotel in
Sorrento (Capodimonte) provided gluten-free food as requested. Thanks to Nathan
for all the arrangements he made on our behalf; we are most grateful.
feedback received May 2008
From making the booking to the completion of our holiday we were very impressed
with the service provided. All the people we encountered were most friendly,
efficient and helpful. We will certainly use your services again. Thank you for
making it such a memorable experience.
feedback received May 2008
Kirker handled all arrangements very well. Hotel Altstadt was excellent and well
placed near the old part of Vienna.Kirker's handbook gives good restaurant tips.
RBT Service: Very good service, as usual.
New York holiday, feedback received April 2008
A thoroughly enjoyable holiday in New York. Novotel was in a good position for
shows, shopping and site seeing. "Chicago" was an excellent show. Great flying
from Birmingham.
RBT service: Always excellent service.
Feedback received April 2008
Excellent cross-country skiing from just outside the door of our Kanerva suite
at Akas Hotel. The ski runs are well maintained and well signposted. The
equipment hire and ski lessons also excellent, our instructor was patient and
knowledgeable. Plenty of good food but perhaps dinner at 17.00 to 19.00 is a
little early. Well run trips, always left on time and well managed. Our
highlight was to see the Northern lights at last !!We stood on a frozen lake lit
by a full moon and saw the star-filled sky light up in brilliant shades of
green, unforgettable.
Ice Hotel holiday, Sweden...feedback received February 2008
First time we have booked using the internet but every query and request
received excellent service. Also booking of ice bar by staff at Robert
Broad was very easy. All trips booked went without a hitch. It really was a very
special holiday, thank-you.
Daytona 500, Florida...feedback received February 2008, booked by Helen
We booked to go to the 50th Running of the Daytona 500. A once in a lifetime
trip that was excellent. The service received from Robert Broad travel was
fantastic. We would definitely use you again. I can't believe it has taken us so
long to find an English company that specialises in the sport that my husband
and I enjoy very much. Am already looking to see what other races we can go
to!!! Keep up with the good work!
Thailand... feedback received December 2007, booked by John
The holiday was excellent, more than meeting expectations in every way. The
transport service received from Tour East was exceptional. Easily our best
ever holiday.
Mauritius Wedding...feedback received December 2007, booked by Helen
The hotel was spectacular and the staff were
lovely. everything went smoothly with the wedding. I would recommend this
hotel (Le Mauricia) to anyone getting married and I will certainly be
recommending you as a company to all my friends. Thank you so much.
Dominican Republic...feedback received December 2007,
booked by Nathan
It was at your suggestion that we go to Iberostar. We were delighted
with the hotel, it's staff and food. I would recommend anyone
contemplating visiting the Dominican Republic to stay at this hotel.
First Choice Airline was also very good, departed and arrived on time.
Upgrade to Premier Class is well worth the extra money.
Mexico...feedback received November 2007, booked by
Nathan
We had a fantastic holiday right from the outset. The flight crew both
on our outbound and inbound flights were friendly and courteous and made the
start of our holiday! The reps who met us at the airport were
excellent, the transfer to the hotel was smooth and comfortable and on a
quality coach. Once reaching the hotel we were met by quite honestly
one of the friendliest nation of people we have had the pleasure of meeting.
The Mexican people are so warm and friendly and cannot do enough for you.
This extends from the Manager of the hotel right through to the
chambermaids. The hotel was immaculate and the food was second to
none! I would like to thank Nathan as this was his recommendation and
he did not disappoint us. I would also like to thank Thomson for making this
the best holiday my wife and I have had.
Spain, Nerja...feedback received November 2007, booked
by Alan
One word - superb! Having given you the remit for 2 people who don't do
beach holidays and have never been to Spain...."make us an offer", the
location (hotel and community) appeared to be second to none compared with
the "reputation" of Costa Del Sol and for that matter what we saw of other
resorts along the coast and for that matter to the west of us in Nerja
around the Hotel Monica.
Classic Polar Bear Tour, Canada...client feedback
received November 2007
Very enjoyable experience. a very well organised tour .we saw quite a
lot of polar bears also Acrtic Fox with its winter coat this looked strange
as there was no snow.
Hilton Head, USA...client
feedbvack received September 2007
Travel arrangements were fine and competitively priced. All other holiday
arrangements were our own. RBT service is always good and responsive
| The following article was printed in our local paper The
Lichfield Mercury on 9th June 2006...
MARVELLOUS RETURN FOR HEROES
Having recently
returned from India, I thought some of your older readers, who like me, served
out there during the war, may be interested. The scheme was financed with funds
from the lottery, named 'Heroes Return'. This was to enable anyone who served
abroad, between 1939 and 1945, the opportunity to have a return visit.
Unfortunately, we were not able to visit Kohima or Imphal due to the unrest and
safety in this area. We decided we would go to Calcutta and Darjeeling to have a
ride on what is now known as the 'Toy Train' which we had been on in 1945.
The railway travels through the foothills, climbing to 8,000ft, taking four
hours to do the journey into Darjeeling.
The last steam engine which is still working today was built in Glasgow in 1896.
We spent 11 days between the two places and had a very good time, although after
60 years, we could not remember anything.
I would like to say thank you to Robert Broad Travel of Lichfield who arranged
this trip for us. First class all the way.
T Shepherd, J Brown (Ex RAF), Burntwood. |
--------------------------------------------------------------
Dave,
Thank you so
much for your efforts, you have been absolutely fantastic !
I can see why
your agency were finalists
in the National Agent Achievement Awards 2004, 2006 & 2007. You should win
it in my opinion.
Historically, I
have always travelled through *****. This year, with regards to the most
important holiday of my life, they were absolutely hopeless. You have
managed to achieve what they could not and exceed my expectations. The speed
of service, delivery and efficiency you have provided has been world class
and again I thank you.
--------------------------------------------------------------------------------------------------------
We want to thank you for organising our wonderful holiday in
the Shangri-La, Muscat. Your advice when making our decision on the hotel was
helpful and the hotel itself was excellent. We have stayed in some lovely hotels
around the world and the Shangri L El Jissah resort certainly ranks amongst the
top in terms of comfort, facilities, ambience and most importanly, service. Our
room was quite large, extremely comfortable with a very good bathromm and an
evening drink on the balcony was extremely pleasurable. The Spa is lovely. On
your advice we stayed in the 'middle' one of the 3 hotels. This was perfect. I
don't think we'd have liked the family hotel, there were a lot of children there
and the position on the beach is probably preferable to Al Husn. We did eat
there twice in the excellent Moroccan restaurant. We rate the total experience
as 10/10!!
Thank you so much, we are two very satisfied customers
ICEHOTEL®
"Myself and my partner visited the Ice Hotel in Sweden and had an
amazing time! On the 2nd day we participated in reindeer racing and the snow
mobile Northern Lights tour - it was -40 degrees on that day and you could say
it was cold!!!! What a fantastic holiday. Great accommodation, great company
and don't really have anything bad to say."
"A magical experience and the right place to celebrate a special
occasion - in our case our 25th wedding anniversary. Thank you. We are
recommending you to all our friends."
For client testimonials about the
ICEHOTEL®
please
click here
General comments...
"Once again Alan you came up trumps, Troulos bay hotel in
Skiathos was magnificent, what an idyllic setting all the people we met were
serial visitors some people were 12 years to the hotel, it was the most relaxing
holiday ever Thank you Alan."
"Very well organised, this was a surprise for my husband and
your correspondence in 'Brown' envelopes was appreciated. Additionally I only
realised with a few days to go that the coach journey was quite long. I
contacted your company at short notice and asked if the front seats could be
reserved for both of us as we are very bad travellers in the back. They said
they would see what they could do. I must admit I thought that would be that but
on arrival at the airport our seats had been reserved by Carol the
representative. This service was extended to us each time we used the coach. It
was really very appreciated as we would quite possibly have been made to feel
travel sick which would have spoiled our long weekend. Carol was very helpful
and on a lesser note the two other males helping [ Jeremy and Graham?] Will
consider you again for any similar sporting activities. My husband was very
pleased."
"Having to deal with very large volumes of people on a
day to day basis, may I let you know how pleasant it has been to deal with
someone so pleasant knowledgeable and professional."
"Myself and my family have booked various holidays with
yourselves over the years and the help Nathan was able to offer me today will
not go unremembered. He is a credit to your team!"
"We look forward to booking further holidays with you, the
service was faultless."
Holiday to Russia...
"All aspects of our trip to St Petersburg were excellent.
Congratulations and thanks to you and Kirker."
Football weekend in Madrid...
"We just wanted to say a huge thank you for
organising our trip to Madrid last weekend..... Everything was perfect, the
tickets to the game could not have been better and were definitely worth
paying the upgrade.................! The hotel was fantastic, very central
and the room had everything we needed. We were lucky to be staying at the
same hotel as another Spanish football team and had to wade through their
fans to get out on the Sunday morning!!!!
We loved Madrid and would like to go back next
year to see Real Madrid play Barcelona... "
France...
"All the arrangements were perfect and the hotels excellent -
we would recommend them to anyone. Thank you for your part in ensuring a good
holiday for us. We are very grateful and look forward to next time."
India - Golden Triangle Tour...
"I would like to take this opportunity to tell you what a
wonderful experience we had on the Golden Triangle tout of India. The hotels
were first class (a special thanks to Dave Archer for recommending the Ram Bagh
Palace in Jaipur). We were well looked after from the moment we arrived in Dehli
to the last moment at check-in on departure...The whole trip was well organised
and it made out 25th Silver Wedding Anniversary very special."
Oman - Hotel Chedi...
"We had a fantastic holiday. Weather was amazing, hotel, rooms
food, everything was really, really brilliant and we would recommend both the
hotel and your company to everyone without any hesitation. It was totally
relaxing and just what we needed"
India...
"A big thank you for organising our trip to India so
brilliantly. The tour was fascinating and Trans Indus excellent. The hotels were
gorgeous and, as you might guess, we found Deogarh and the Royal Suite so
especially beautiful"
Rome - Six Nations Rugby...
"Thank you all very much for all your help on our recent trip
to Rome for the rugby. It was a smooth operation and the hotel was lovely - we
had a lovely weekend and we will certainly use you when we need to travel for a
sports event. Many thanks."
Bermuda - Pompano Beach Club...
"The accommodation, food and service at the Pompano Beach Club
was outstanding and all the staff gave excellent service. It was one of the few
occasions that I actually received the quality of service advertised in the
brochures and on the internet and I would be willing to recommend the
establishment to friends and colleagues. Thank you again for all your
assistance. We had a great holiday."
Nepal...
"Our holiday in Nepal turned out even better than expected.
All in all, a highly successful, interesting and enjoyable experience. So thank
you for your help in arranging this trip at short notice - and you can be sure
that you will be our first port of call for any future holiday"
New Zealand...
"Having just returned from a wonderful holiday - the trip of a
lifetime - I write to say a sincere thank you to you for superb organisation and
arrangements that went like clockwork, I am sure your attention to detail was
the key and it was much appreciated"
About us - click here
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