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2007 Agent of the Year |
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Nominee: 2004, 2005, 2006 & 2007
Finalist: 2004, 2006 & 2007 |
TIPTO Awards 2004 Finalist |
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Client Feedback...
Click here to
give feedback via our online form
As well as receiving some great feedback from clients we have
also been featured in The Times, Daily Telegraph and The Independent,
for details visit our press page by clicking here
On this page we feature a range of comments made by our
clients. If you would like to send
us your feedback please click here to fill in our feedback form.
For other press stories visit our press section by clicking here
Bermuda holiday, feedback received August
2008
We have had a fantastic holiday - relaxing for us and fun for our 10 year old
daughter who just loved the warm sea and the fish. We last visited Bermuda 13
years ago on our honeymoon and loved it and returning this time with our
daughter we were not disappointed. Kirsty's advice to choose the Pompano Beach
Hotel was spot on - can't fault the quality of service or friendliness. As a
fairly small hotel they get to know you and nothing is too much trouble for the
staff - whether it's shuttling you to the ferry or bus stops or dealing with
hairdryers that won't work - any little thing was quickly and courteously dealt
with.
We found the food to be excellent - good choice of menu in the Cedar Room
which changes nightly - and they were happy for our daughter to mix and match
courses off the main and children's menus.
Charging drinks, food bus tokens etc to the room was really useful - our
daughter loved being able to get a drink from the beach bar without money (we
now need to remind her that things do cost money!).
All in all a lovely, relaxing beach holiday with no hassle anywhere along the
line.
Thanks for your help in arranging it.
Puccini Opera Festival tour, feedback received August
2008
Absolutely brilliant, excellent family run hotel, amazing tour manager,
fantastic time, thank you. As I live far away and mainly dealt with you by
phone and letter - your service was the best I have ever encountered - thank
you.
Switzerland holiday, feedback received July
2008
We have just returned from a week in Switzerland. We were very pleased with our
hotel and transfers from airport to resort. Cleanliness and fool at the hotel
were great. Thank you Robert Broad for for arranging our holiday. It is the
first time we have used you and will definitely do so again.
Dubai holiday, staying at the Madinat Dar al Masyaf, feedback received
July 2008
Dar al Masyraf in Dubai. Superb accommodation, facilities and service. Location
was excellent too - beautiful beahk right outside villa room. Lots of different
restaurant options within the resort. Abra boats particularly enjoyable to use
to get from A to B within the resort. Only downside was that the weather was too
hot and steamy to spend time outdoors other than getting quickly to and from
air-conditioned buildings. Would definitely come back for a week at another time
of year. Malls and markets good.
feedback received July 2008
Fabulous resort, hotel a bit 'faded splendour' but very pleasant. Hated flying
with Ryanair - even though we had paid for priority boarding so had everyone
else, and then everyone piles onto the bus and it is a bun-fight to get seats,
dreadful experience. Apart from Ryanair everything else was superb.
Group holiday to Switlzerland, feedback received June 2008, booked by Alan
Organising a holiday for a group of 40 can be daunting but thanks to you
everything went smoothly. There were no problems and everyone had a wonderful
time. Thank you all very much.
Safari to Kenya, feedback received June 2008, booked by Nathan
We had a magical holiday comprising a safari and coastal stay in Kenya. The Il
Moran camp was amazing and the service incredible and the same went for the
Diani Reef - just perfect! The service we received by Nathan was excellent.
Bermuda holiday, feedback received June 2008
Bermuda as promised was a paradise, Pompano Beach ideal, it's own beach, so only
travel required was sightseeing. It is some way from the main road but the hotel
ran you to nearest bus stop or ferry point on demand, willingly, you were not
made to feel like it was a chore. The roads are very busy, bus and ferry
services are great with no need to hire scooters and probably best advised to
avoid with roads so busy, although they do drive on the left. Americans have a
real problem! and regularly have accidents. All drinks, lunches and hire of
kayaks, snorkels etc. are signed to the room and service charge added, therefore
no cash needed in hotel, and no need to worry about tipping. Very friendly staff
you feel like part of an extended family. Food was wonderful with good choice.
Rooms very comfortable everyone with a view, air conditioned, and welcoming
bottle of wine in the fridge!! You really can walk out to the reef and the fish
visible just with goggles is amazing. Great service all done over the phone,
brilliant.
Monaco Grand Prix, feedback received June 2008
We had a wonderful time, everything went very well, and my husband thoroughly
enjoyed his surprise break. His only disappointment was that Ferrari did not win
the Grand Prix.
Europa Park, Germany, feedback received June 2008
3rd time at Europa Park and have enjoyed it everytime.
Malta holiday, feedback received June 2008
Very good especially we had the room requested at the waterfront hotel Malta.
feedback received June 2008
An amazing holiday we will remember for a long time
Sorrento Holiday, feedback received May 2008, booked by Nathan
All arrangements ran very smoothly. Our hotel room was superb - exactly as
requested (Classic Collection). Both airline (Thompsonfly) and the hotel in
Sorrento (Capodimonte) provided gluten-free food as requested. Thanks to Nathan
for all the arrangements he made on our behalf; we are most grateful.
feedback received May 2008
From making the booking to the completion of our holiday we were very impressed
with the service provided. All the people we encountered were most friendly,
efficient and helpful. We will certainly use your services again. Thank you for
making it such a memorable experience.
feedback received May 2008
Kirker handled all arrangements very well. Hotel Altstadt was excellent and well
placed near the old part of Vienna.Kirker's handbook gives good restaurant tips.
RBT Service: Very good service, as usual.
New York holiday, feedback received April 2008
A thoroughly enjoyable holiday in New York. Novotel was in a good position for
shows, shopping and site seeing. "Chicago" was an excellent show. Great flying
from Birmingham.
RBT service: Always excellent service.
Feedback received April 2008
Excellent cross-country skiing from just outside the door of our Kanerva suite
at Akas Hotel. The ski runs are well maintained and well signposted. The
equipment hire and ski lessons also excellent, our instructor was patient and
knowledgeable. Plenty of good food but perhaps dinner at 17.00 to 19.00 is a
little early. Well run trips, always left on time and well managed. Our
highlight was to see the Northern lights at last !!We stood on a frozen lake lit
by a full moon and saw the star-filled sky light up in brilliant shades of
green, unforgettable.
Ice Hotel holiday, Sweden...feedback received February 2008
First time we have booked using the internet but every query and request
received excellent service. Also booking of ice bar by staff at Robert
Broad was very easy. All trips booked went without a hitch. It really was a very
special holiday, thank-you.
Daytona 500, Florida...feedback received February 2008, booked by Helen
We booked to go to the 50th Running of the Daytona 500. A once in a lifetime
trip that was excellent. The service received from Robert Broad travel was
fantastic. We would definitely use you again. I can't believe it has taken us so
long to find an English company that specialises in the sport that my husband
and I enjoy very much. Am already looking to see what other races we can go
to!!! Keep up with the good work!
Thailand... feedback received December 2007, booked by John
The holiday was excellent, more than meeting expectations in every way. The
transport service received from Tour East was exceptional. Easily our best
ever holiday.
Mauritius Wedding...feedback received December 2007, booked by Helen
The hotel was spectacular and the staff were
lovely. everything went smoothly with the wedding. I would recommend this
hotel (Le Mauricia) to anyone getting married and I will certainly be
recommending you as a company to all my friends. Thank you so much.
Dominican Republic...feedback received December 2007,
booked by Nathan
It was at your suggestion that we go to Iberostar. We were delighted
with the hotel, it's staff and food. I would recommend anyone
contemplating visiting the Dominican Republic to stay at this hotel.
First Choice Airline was also very good, departed and arrived on time.
Upgrade to Premier Class is well worth the extra money.
Mexico...feedback received November 2007, booked by
Nathan
We had a fantastic holiday right from the outset. The flight crew both
on our outbound and inbound flights were friendly and courteous and made the
start of our holiday! The reps who met us at the airport were
excellent, the transfer to the hotel was smooth and comfortable and on a
quality coach. Once reaching the hotel we were met by quite honestly
one of the friendliest nation of people we have had the pleasure of meeting.
The Mexican people are so warm and friendly and cannot do enough for you.
This extends from the Manager of the hotel right through to the
chambermaids. The hotel was immaculate and the food was second to
none! I would like to thank Nathan as this was his recommendation and
he did not disappoint us. I would also like to thank Thomson for making this
the best holiday my wife and I have had.
Spain, Nerja...feedback received November 2007, booked
by Alan
One word - superb! Having given you the remit for 2 people who don't do
beach holidays and have never been to Spain...."make us an offer", the
location (hotel and community) appeared to be second to none compared with
the "reputation" of Costa Del Sol and for that matter what we saw of other
resorts along the coast and for that matter to the west of us in Nerja
around the Hotel Monica.
Classic Polar Bear Tour, Canada...client feedback
received November 2007
Very enjoyable experience. a very well organised tour .we saw quite a
lot of polar bears also Acrtic Fox with its winter coat this looked strange
as there was no snow.
Hilton Head, USA...client
feedbvack received September 2007
Travel arrangements were fine and competitively priced. All other holiday
arrangements were our own. RBT service is always good and responsive
| The following article was printed in our local paper The
Lichfield Mercury on 9th June 2006...
MARVELLOUS RETURN FOR HEROES
Having recently
returned from India, I thought some of your older readers, who like me, served
out there during the war, may be interested. The scheme was financed with funds
from the lottery, named 'Heroes Return'. This was to enable anyone who served
abroad, between 1939 and 1945, the opportunity to have a return visit.
Unfortunately, we were not able to visit Kohima or Imphal due to the unrest and
safety in this area. We decided we would go to Calcutta and Darjeeling to have a
ride on what is now known as the 'Toy Train' which we had been on in 1945.
The railway travels through the foothills, climbing to 8,000ft, taking four
hours to do the journey into Darjeeling.
The last steam engine which is still working today was built in Glasgow in 1896.
We spent 11 days between the two places and had a very good time, although after
60 years, we could not remember anything.
I would like to say thank you to Robert Broad Travel of Lichfield who arranged
this trip for us. First class all the way.
T Shepherd, J Brown (Ex RAF), Burntwood. |
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Dave,
Thank you so
much for your efforts, you have been absolutely fantastic !
I can see why
your agency were finalists
in the National Agent Achievement Awards 2004, 2006 & 2007. You should win
it in my opinion.
Historically, I
have always travelled through *****. This year, with regards to the most
important holiday of my life, they were absolutely hopeless. You have
managed to achieve what they could not and exceed my expectations. The speed
of service, delivery and efficiency you have provided has been world class
and again I thank you.
--------------------------------------------------------------------------------------------------------
We want to thank you for organising our wonderful holiday in
the Shangri-La, Muscat. Your advice when making our decision on the hotel was
helpful and the hotel itself was excellent. We have stayed in some lovely hotels
around the world and the Shangri L El Jissah resort certainly ranks amongst the
top in terms of comfort, facilities, ambience and most importanly, service. Our
room was quite large, extremely comfortable with a very good bathromm and an
evening drink on the balcony was extremely pleasurable. The Spa is lovely. On
your advice we stayed in the 'middle' one of the 3 hotels. This was perfect. I
don't think we'd have liked the family hotel, there were a lot of children there
and the position on the beach is probably preferable to Al Husn. We did eat
there twice in the excellent Moroccan restaurant. We rate the total experience
as 10/10!!
Thank you so much, we are two very satisfied customers
ICEHOTEL®
"Myself and my partner visited the Ice Hotel in Sweden and had an
amazing time! On the 2nd day we participated in reindeer racing and the snow
mobile Northern Lights tour - it was -40 degrees on that day and you could say
it was cold!!!! What a fantastic holiday. Great accommodation, great company
and don't really have anything bad to say."
"A magical experience and the right place to celebrate a special
occasion - in our case our 25th wedding anniversary. Thank you. We are
recommending you to all our friends."
For client testimonials about the
ICEHOTEL®
please
click here
General comments...
"Once again Alan you came up trumps, Troulos bay hotel in
Skiathos was magnificent, what an idyllic setting all the people we met were
serial visitors some people were 12 years to the hotel, it was the most relaxing
holiday ever Thank you Alan."
"Very well organised, this was a surprise for my husband and
your correspondence in 'Brown' envelopes was appreciated. Additionally I only
realised with a few days to go that the coach journey was quite long. I
contacted your company at short notice and asked if the front seats could be
reserved for both of us as we are very bad travellers in the back. They said
they would see what they could do. I must admit I thought that would be that but
on arrival at the airport our seats had been reserved by Carol the
representative. This service was extended to us each time we used the coach. It
was really very appreciated as we would quite possibly have been made to feel
travel sick which would have spoiled our long weekend. Carol was very helpful
and on a lesser note the two other males helping [ Jeremy and Graham?] Will
consider you again for any similar sporting activities. My husband was very
pleased."
"Having to deal with very large volumes of people on a
day to day basis, may I let you know how pleasant it has been to deal with
someone so pleasant knowledgeable and professional."
"Myself and my family have booked various holidays with
yourselves over the years and the help Nathan was able to offer me today will
not go unremembered. He is a credit to your team!"
"We look forward to booking further holidays with you, the
service was faultless."
Holiday to Russia...
"All aspects of our trip to St Petersburg were excellent.
Congratulations and thanks to you and Kirker."
Football weekend in Madrid...
"We just wanted to say a huge thank you for
organising our trip to Madrid last weekend..... Everything was perfect, the
tickets to the game could not have been better and were definitely worth
paying the upgrade.................! The hotel was fantastic, very central
and the room had everything we needed. We were lucky to be staying at the
same hotel as another Spanish football team and had to wade through their
fans to get out on the Sunday morning!!!!
We loved Madrid and would like to go back next
year to see Real Madrid play Barcelona... "
France...
"All the arrangements were perfect and the hotels excellent -
we would recommend them to anyone. Thank you for your part in ensuring a good
holiday for us. We are very grateful and look forward to next time."
India - Golden Triangle Tour...
"I would like to take this opportunity to tell you what a
wonderful experience we had on the Golden Triangle tout of India. The hotels
were first class (a special thanks to Dave Archer for recommending the Ram Bagh
Palace in Jaipur). We were well looked after from the moment we arrived in Dehli
to the last moment at check-in on departure...The whole trip was well organised
and it made out 25th Silver Wedding Anniversary very special."
Oman - Hotel Chedi...
"We had a fantastic holiday. Weather was amazing, hotel, rooms
food, everything was really, really brilliant and we would recommend both the
hotel and your company to everyone without any hesitation. It was totally
relaxing and just what we needed"
India...
"A big thank you for organising our trip to India so
brilliantly. The tour was fascinating and Trans Indus excellent. The hotels were
gorgeous and, as you might guess, we found Deogarh and the Royal Suite so
especially beautiful"
Rome - Six Nations Rugby...
"Thank you all very much for all your help on our recent trip
to Rome for the rugby. It was a smooth operation and the hotel was lovely - we
had a lovely weekend and we will certainly use you when we need to travel for a
sports event. Many thanks."
Bermuda - Pompano Beach Club...
"The accommodation, food and service at the Pompano Beach Club
was outstanding and all the staff gave excellent service. It was one of the few
occasions that I actually received the quality of service advertised in the
brochures and on the internet and I would be willing to recommend the
establishment to friends and colleagues. Thank you again for all your
assistance. We had a great holiday."
Nepal...
"Our holiday in Nepal turned out even better than expected.
All in all, a highly successful, interesting and enjoyable experience. So thank
you for your help in arranging this trip at short notice - and you can be sure
that you will be our first port of call for any future holiday"
New Zealand...
"Having just returned from a wonderful holiday - the trip of a
lifetime - I write to say a sincere thank you to you for superb organisation and
arrangements that went like clockwork, I am sure your attention to detail was
the key and it was much appreciated"
About us - click here
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As seen in The Times, Daily
Telegraph,
The Independent
and more |
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IceHotels |
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