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Client Feedback...
Click here to give feedback via our online form

As well as receiving some great feedback from clients we have also been featured in The Times, Daily Telegraph and The Independent, for details visit our press page by clicking here

On this page we feature a range of comments made by our clients. If you would like to send us your feedback please click here to fill in our feedback form.

For other press stories visit our press section by clicking here

Bermuda holiday, feedback received August 2008
We have had a fantastic holiday - relaxing for us and fun for our 10 year old daughter who just loved the warm sea and the fish. We last visited Bermuda 13 years ago on our honeymoon and loved it and returning this time with our daughter we were not disappointed. Kirsty's advice to choose the Pompano Beach Hotel was spot on - can't fault the quality of service or friendliness. As a fairly small hotel they get to know you and nothing is too much trouble for the staff - whether it's shuttling you to the ferry or bus stops or dealing with hairdryers that won't work - any little thing was quickly and courteously dealt with.

We found the food to be excellent - good choice of menu in the Cedar Room which changes nightly - and they were happy for our daughter to mix and match courses off the main and children's menus.

Charging drinks, food bus tokens etc to the room was really useful - our daughter loved being able to get a drink from the beach bar without money (we now need to remind her that things do cost money!).
All in all a lovely, relaxing beach holiday with no hassle anywhere along the line.
Thanks for your help in arranging it.

Puccini Opera Festival tour, feedback received August 2008
Absolutely brilliant, excellent family run hotel, amazing tour manager, fantastic time, thank you.  As I live far away and mainly dealt with you by phone and letter - your service was the best I have ever encountered - thank you.

Switzerland holiday, feedback received July 2008
We have just returned from a week in Switzerland. We were very pleased with our hotel and transfers from airport to resort. Cleanliness and fool at the hotel were great. Thank you Robert Broad for for arranging our holiday. It is the first time we have used you and will definitely do so again.

Dubai holiday, staying at the Madinat Dar al Masyaf, feedback received July 2008
Dar al Masyraf in Dubai. Superb accommodation, facilities and service. Location was excellent too - beautiful beahk right outside villa room. Lots of different restaurant options within the resort. Abra boats particularly enjoyable to use to get from A to B within the resort. Only downside was that the weather was too hot and steamy to spend time outdoors other than getting quickly to and from air-conditioned buildings. Would definitely come back for a week at another time of year. Malls and markets good.

feedback received July 2008
Fabulous resort, hotel a bit 'faded splendour' but very pleasant. Hated flying with Ryanair - even though we had paid for priority boarding so had everyone else, and then everyone piles onto the bus and it is a bun-fight to get seats, dreadful experience. Apart from Ryanair everything else was superb.

Group holiday to Switlzerland, feedback received June 2008, booked by Alan
Organising a holiday for a group of 40 can be daunting but thanks to you everything went smoothly. There were no problems and everyone had a wonderful time. Thank you all very much.

Safari to Kenya, feedback received June 2008, booked by Nathan
We had a magical holiday comprising a safari and coastal stay in Kenya. The Il Moran camp was amazing and the service incredible and the same went for the Diani Reef - just perfect! The service we received by Nathan was excellent.

Bermuda holiday, feedback received June 2008
Bermuda as promised was a paradise, Pompano Beach ideal, it's own beach, so only travel required was sightseeing. It is some way from the main road but the hotel ran you to nearest bus stop or ferry point on demand, willingly, you were not made to feel like it was a chore.  The roads are very busy, bus and ferry services are great with no need to hire scooters and probably best advised to avoid with roads so busy, although they do drive on the left. Americans have a real problem! and regularly have accidents. All drinks, lunches and hire of kayaks, snorkels etc. are signed to the room and service charge added, therefore no cash needed in hotel, and no need to worry about tipping. Very friendly staff you feel like part of an extended family. Food was wonderful with good choice. Rooms very comfortable everyone with a view, air conditioned, and welcoming bottle of wine in the fridge!! You really can walk out to the reef and the fish visible just with goggles is amazing. Great service all done over the phone, brilliant.

Monaco Grand Prix, feedback received June 2008
We had a wonderful time, everything went very well, and my husband thoroughly enjoyed his surprise break. His only disappointment was that Ferrari did not win the Grand Prix.

Europa Park, Germany, feedback received June 2008
3rd time at Europa Park and have enjoyed it everytime.

Malta holiday, feedback received June 2008
Very good especially we had the room requested at the waterfront hotel Malta.

feedback received June 2008
An amazing holiday we will remember for a long time

Sorrento Holiday, feedback received May 2008, booked by Nathan
All arrangements ran very smoothly. Our hotel room was superb - exactly as requested (Classic Collection). Both airline (Thompsonfly) and the hotel in Sorrento (Capodimonte) provided gluten-free food as requested. Thanks to Nathan for all the arrangements he made on our behalf; we are most grateful.

feedback received May 2008
From making the booking to the completion of our holiday we were very impressed with the service provided. All the people we encountered were most friendly, efficient and helpful. We will certainly use your services again. Thank you for making it such a memorable experience.

feedback received May 2008
Kirker handled all arrangements very well. Hotel Altstadt was excellent and well placed near the old part of Vienna.Kirker's handbook gives good restaurant tips.
RBT Service: Very good service, as usual.

New York holiday, feedback received April 2008
A thoroughly enjoyable holiday in New York. Novotel was in a good position for shows, shopping and site seeing. "Chicago" was an excellent show. Great flying from Birmingham.
RBT service: Always excellent service.

Feedback received April 2008
Excellent cross-country skiing from just outside the door of our Kanerva suite at Akas Hotel. The ski runs are well maintained and well signposted. The equipment hire and ski lessons also excellent, our instructor was patient and knowledgeable. Plenty of good food but perhaps dinner at 17.00 to 19.00 is a little early. Well run trips, always left on time and well managed. Our highlight was to see the Northern lights at last !!We stood on a frozen lake lit by a full moon and saw the star-filled sky light up in brilliant shades of green, unforgettable.

 

 

Ice Hotel holiday, Sweden...feedback received February 2008
First time we have booked using the internet but every query and request received excellent service.  Also booking of ice bar by staff at Robert Broad was very easy. All trips booked went without a hitch. It really was a very special holiday, thank-you.

Daytona 500, Florida...feedback received February 2008, booked by Helen
We booked to go to the 50th Running of the Daytona 500. A once in a lifetime trip that was excellent. The service received from Robert Broad travel was fantastic. We would definitely use you again. I can't believe it has taken us so long to find an English company that specialises in the sport that my husband and I enjoy very much. Am already looking to see what other races we can go to!!! Keep up with the good work!

Thailand... feedback received December 2007, booked by John
The holiday was excellent, more than meeting expectations in every way. The transport service received from Tour East was exceptional. Easily our best ever holiday.

Mauritius Wedding...feedback received December 2007, booked by Helen
The hotel was spectacular and the staff were lovely. everything went smoothly with the wedding. I would recommend this hotel (Le Mauricia) to anyone getting married and I will certainly be recommending you as a company to all my friends. Thank you so much.

Dominican Republic...feedback received December 2007, booked by Nathan
It was at your suggestion that we go to Iberostar.  We were delighted with the hotel, it's staff and food.  I would recommend anyone contemplating visiting the Dominican Republic to stay at this hotel.  First Choice Airline was also very good, departed and arrived on time.  Upgrade to Premier Class is well worth the extra money. 

Mexico...feedback received November 2007, booked by Nathan
We had a fantastic holiday right from the outset.  The flight crew both on our outbound and inbound flights were friendly and courteous and made the start of our holiday!  The reps who met us at the airport were excellent, the transfer to the hotel was smooth and comfortable and on a quality coach.  Once reaching the hotel we were met by quite honestly one of the friendliest nation of people we have had the pleasure of meeting. The Mexican people are so warm and friendly and cannot do enough for you. This extends from the Manager of the hotel right through to the chambermaids.  The hotel was immaculate and the food was second to none!  I would like to thank Nathan as this was his recommendation and he did not disappoint us. I would also like to thank Thomson for making this the best holiday my wife and I have had.

Spain, Nerja...feedback received November 2007, booked by Alan
One word - superb! Having given you the remit for 2 people who don't do beach holidays and have never been to Spain...."make us an offer", the location (hotel and community) appeared to be second to none compared with the "reputation" of Costa Del Sol and for that matter what we saw of other resorts along the coast and for that matter to the west of us in Nerja around the Hotel Monica. 

Classic Polar Bear Tour, Canada...client feedback received November 2007
Very enjoyable  experience. a very well organised  tour .we  saw quite a lot of polar bears also Acrtic Fox with its winter coat this looked strange as there was no snow.

Hilton Head, USA...client feedbvack received September 2007
Travel arrangements were fine and competitively priced. All other holiday arrangements were our own.  RBT service is always good and responsive

The following article was printed in our local paper The Lichfield Mercury on 9th June 2006...

MARVELLOUS RETURN FOR HEROES

Having recently returned from India, I thought some of your older readers, who like me, served out there during the war, may be interested. The scheme was financed with funds from the lottery, named 'Heroes Return'. This was to enable anyone who served abroad, between 1939 and 1945, the opportunity to have a return visit.

Unfortunately, we were not able to visit Kohima or Imphal due to the unrest and safety in this area. We decided we would go to Calcutta and Darjeeling to have a ride on what is now known as the 'Toy Train' which we had been on in 1945.

The railway travels through the foothills, climbing to 8,000ft, taking four hours to do the journey into Darjeeling.

The last steam engine which is still working today was built in Glasgow in 1896.

We spent 11 days between the two places and had a very good time, although after 60 years, we could not remember anything.

I would like to say thank you to Robert Broad Travel of Lichfield who arranged this trip for us. First class all the way.

T Shepherd, J Brown (Ex RAF), Burntwood.

--------------------------------------------------------------

Dave,

Thank you so much for your efforts, you have been absolutely fantastic !

 
I can see why your agency were finalists in the National Agent Achievement Awards 2004, 2006 & 2007. You should win it in my opinion.
 
Historically, I have always travelled through *****. This year, with regards to the most important holiday of my life, they were absolutely hopeless. You have managed to achieve what they could not and exceed my expectations. The speed of service, delivery and efficiency you have provided has been world class and again I thank you.

--------------------------------------------------------------------------------------------------------

We want to thank you for organising our wonderful holiday in the Shangri-La, Muscat. Your advice when making our decision on the hotel was helpful and the hotel itself was excellent. We have stayed in some lovely hotels around the world and the Shangri L El Jissah resort certainly ranks amongst the top in terms of comfort, facilities, ambience and most importanly, service. Our room was quite large, extremely comfortable with a very good bathromm and an evening drink on the balcony was extremely pleasurable. The Spa is lovely. On your advice we stayed in the 'middle' one of the 3 hotels. This was perfect. I don't think we'd have liked the family hotel, there were a lot of children there and the position on the beach is probably preferable to Al Husn. We did eat there twice in the excellent Moroccan restaurant. We rate the total experience as 10/10!!

Thank you so much, we are two very satisfied customers

ICEHOTEL®
"Myself and my partner visited the Ice Hotel in Sweden and had an amazing time!  On the 2nd day we participated in reindeer racing and the snow mobile Northern Lights tour - it was -40 degrees on that day and you could say it was cold!!!!  What a fantastic holiday.  Great accommodation, great company and don't really have anything bad to say."

"A magical experience and the right place to celebrate a special occasion - in our case our 25th wedding anniversary.  Thank you.  We are recommending you to all our friends."

For client testimonials about the ICEHOTEL® please click here

General comments...
"Once again Alan you came up trumps, Troulos bay hotel in Skiathos was magnificent, what an idyllic setting all the people we met were serial visitors some people were 12 years to the hotel, it was the most relaxing holiday ever Thank you Alan."

"Very well organised, this was a surprise for my husband and your correspondence in 'Brown' envelopes was appreciated. Additionally I only realised with a few days to go that the coach journey was quite long. I contacted your company at short notice and asked if the front seats could be reserved for both of us as we are very bad travellers in the back. They said they would see what they could do. I must admit I thought that would be that but on arrival at the airport our seats had been reserved by Carol the representative. This service was extended to us each time we used the coach. It was really very appreciated as we would quite possibly have been made to feel travel sick which would have spoiled our long weekend. Carol was very helpful and on a lesser note the two other males helping [ Jeremy and Graham?] Will consider you again for any similar sporting activities. My husband was very pleased."

"Having to deal with very large volumes of people on a day to day basis,  may I let you know how pleasant it has been to deal with someone so pleasant knowledgeable and professional."

"Myself and my family have booked various holidays with yourselves over the years and the help Nathan was able to offer me today will not go unremembered. He is a credit to your team!"

"We look forward to booking further holidays with you, the service was faultless."

Holiday to Russia...
"All aspects of our trip to St Petersburg were excellent.  Congratulations and thanks to you and Kirker."

Football weekend in Madrid...

"We just wanted to say a huge thank you for organising our trip to Madrid last weekend..... Everything was perfect, the tickets to the game could not have been better and were definitely worth paying the upgrade.................!  The hotel was fantastic, very central and the room had everything we needed.  We were lucky to be staying at the same hotel as another Spanish football team and had to wade through their fans to get out on the Sunday morning!!!!
 
We loved Madrid and would like to go back next year to see Real Madrid play Barcelona... "

France...
"All the arrangements were perfect and the hotels excellent - we would recommend them to anyone. Thank you for your part in ensuring a good holiday for us. We are very grateful and look forward to next time."

India - Golden Triangle Tour...
"I would like to take this opportunity to tell you what a wonderful experience we had on the Golden Triangle tout of India. The hotels were first class (a special thanks to Dave Archer for recommending the Ram Bagh Palace in Jaipur). We were well looked after from the moment we arrived in Dehli to the last moment at check-in on departure...The whole trip was well organised and it made out 25th Silver Wedding Anniversary very special."

Oman - Hotel Chedi...
"We had a fantastic holiday. Weather was amazing, hotel, rooms food, everything was really, really brilliant and we would recommend both the hotel and your company to everyone without any hesitation. It was totally relaxing and just what we needed"

India...
"A big thank you for organising our trip to India so brilliantly. The tour was fascinating and Trans Indus excellent. The hotels were gorgeous and, as you might guess, we found Deogarh and the Royal Suite so especially beautiful"

Rome - Six Nations Rugby...
"Thank you all very much for all your help on our recent trip to Rome for the rugby. It was a smooth operation and the hotel was lovely - we had a lovely weekend and we will certainly use you when we need to travel for a sports event. Many thanks."

Bermuda - Pompano Beach Club...
"The accommodation, food and service at the Pompano Beach Club was outstanding and all the staff gave excellent service. It was one of the few occasions that I actually received the quality of service advertised in the brochures and on the internet and I would be willing to recommend the establishment to friends and colleagues. Thank you again for all your assistance. We had a great holiday."

Nepal...
"Our holiday in Nepal turned out even better than expected. All in all, a highly successful, interesting and enjoyable experience. So thank you for your help in arranging this trip at short notice - and you can be sure that you will be our first port of call for any future holiday"

New Zealand...
"Having just returned from a wonderful holiday - the trip of a lifetime - I write to say a sincere thank you to you for superb organisation and arrangements that went like clockwork, I am sure your attention to detail was the key and it was much appreciated"

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