The VIP Experience...
We strive to offer an enhanced service to all of our
clients. This is what we now call our ‘VIP Experience’. Much like the service
you expect from a 5* hotel, our travel experts have built up a wealth of
knowledge over the years about destinations all over the world. Match this to
our extensive contact list of hoteliers and local agents, and our involvement in
the travel industry and you can relax knowing you are in good hands.
Our VIP Experience means that we believe our holiday proposals
cannot be compared like for like elsewhere. Our enhanced service is unique.
Please see below for more details…
Our promise to you:
We pride ourselves on offering exceptional service for discerning travellers
at no extra cost. As examples of the service that you can expect we make these
10 promises to each and every one of our customers.
our clients and will find you the right holiday.
We go ‘beyond the internet’.
We use our knowledge, experience and
expertise to recommend what is
best for your needs.
We are creative and suggest
We are independent and honest.
We are open
about prices and charges.
We provide reassurance.
personal service in a
We are happy to be of service,
expect a friendly welcome.
PricingAs an independent travel agency we source holidays
from a wide selection of suppliers with whom we have worked with for many years.
We prefer to deal with those that we know will provide an excellent holiday for
your needs, and those which we can ensure excellent value for money for you.
There may be cheaper options, but in our experience you really do get what you
pay for. Our travel experts can explain any varying options with you to ensure
you receive 100% unbiased advice when booking with us, something you do not
receive when dealing with some of the larger companies in the industry.
Let us take away the hassleWhy trawl the internet or spend all day visiting other
agencies when we can do all the hard work for you. We have a wealth of knowledge
and experience in our office and are committed to being honest with our clients
to ensure value for money is received and quality holidays are booked.
Open door policy
You can call us on our local or 0845 number, email our team directly, visit
our retail office on Boley Park, Lichfield – we will be happy to communicate
with you to fit in with your lifestyle. Our Directors; Oliver Broad and Nathan
Collins are also on hand to assist and will be more than happy to receive
feedback on our service and assist with queries.
A modern company with traditional values
Good old fashioned service is still very important, and in today’s fast
paced world we invest heavily in ensuring our staff are highly trained and our
service is excellent. We also believe in utilising technology and are always
working to embrace new opportunities to assist our team and enhance our service.
And finally we are very proud to have won a number of awards over the years.
Most recently we received three accolades at the Agent Achievement Awards; Top
Luxury Travel Agent of the Year (2011 & 2010), Top Small Midlands Travel Agent
of the Year (2011 & 2010) and ‘High Street Travel Agent of the Year (2011). It
is through this recognition of our efforts that we have grown steadily over the
years, whilst still ensuring our personal service levels are kept as high as